Here are the most frequently asked questions to our advisers.
If you have any other questions, don’t hesitate to contact us at +1-800-772-7110
(or the number of your region).
Is an electronic signature required?
A signature is required because it ensures that the items selected will be reserved for you on the dates requested.
How do I go about getting a quote from ABP?
Just call 1-800-772-7110(or according to your region) and an advisor will respond quickly.
Once the quote is complete and the deposit has been received, is there confirmation follow-up for the order?
Follow-up is four (4) days (96 hours) before delivery. A member of our billing team will contact you to confirm the details of the anticipated delivery.
What is the time period for changing or cancelling a confirmed order?
Any change or reduction in an order must occur four (4) days (96 hours) before delivery, i.e. when a member of the billing team contacts you.
If an order is cancelled, is the deposit refundable?
If the cancellation takes place more than 4 working days before the delivery date, we will charge you 25% of the total amount of the order. If it takes place less than 4 working days before the delivery date, we will charge you 50% of the total amount of the order. In case of cancellation on the same day of delivery, 100% of the total amount will have to be paid.
Why aren’t the prices displayed on your website? Where can I find them?
To respond properly to your needs, we prefer that you call one of our advisors at 1-800-772-7110. The advisor will be able to provide you with a customized quote tailored to your needs.
What does the “damage waiver” mean?
The damage waiver is a cost of 9.975% added to the total rental amount. Should damage occur that is attributable to normal wear during your rental period, you can return the item with no amount billed to you for damage. ABP will pick up the item at the same time as other items. If the item was picked up at our warehouse, you must return it yourself.
Is the damage waiver compulsory?
Yes, it is compulsory.
Is the damage waiver refundable?
No, unfortunately it is not refundable.
If an item is damaged or broken, what should I do?
Generally, the damage waiver covers any kind of damage. However, some cases are not covered.
Once the rental period ends, what happens if a product is not returned or has been lost?
You will be billed the purchase price of the item. However, if the item is found and returned, it will be credited to you. But the item must be in the same condition as when you took possession of it. A rental fee for this period will be charged upon return of the item.
Do you accept payment by electronic funds transfer (Interac transfer)?
Unfortunately, we do not accept payment by electronic funds transfer for individuals. However, corporate transfers are possible.
What are the various payment methods?
MasterCard and Visa credit cards are accepted 48 hours before delivery. Payment by debit card is accepted, but only in person. Bank transfers are accepted 48 hours before delivery and proof of payment is requested. We also accept payment by cheque at the time of delivery.
Is a deposit compulsory and if so, when must it be made?
A deposit of 50% of the total amount is payable as soon as you confirm your quote. The balance must be paid in full according to one of the two (2) options in Question 4.
When must the final payment be made?
The balance of the amount must be paid by credit card two (2) days (48 hours) before delivery or by cheque upon delivery.
Must items rented but not used must be paid for?
Yes, once items are received, they must be paid for, even if they are not used.
Can I choose a specific time for delivery?
Yes, it is possible to obtain a precise time for delivery. Due to the volume of orders to be delivered, an additional charge will apply.
Is delivery possible on the weekend? Can items be picked up on the weekend?
Yes, we deliver on the weekend. However, our warehouse pick-up service is closed on the weekend.
Are transport costs included in the rental of a tent?
No. As for any other item, transport costs apply, unless the item is picked up at our warehouse.
Do you deliver everywhere?
Yes, we deliver according to your needs. Transports costs vary according to distance. Our points of sale in Quebec and Ontario allow us to offer this service.
Must tableware be washed before being returned?
No. ABP sees to that when tableware is returned to our warehouse.
Does the rental price for a tent include installation?
Yes. We handle installation.
Can I install furniture myself?
Yes, but it is preferable to consult one of our sales advisors before making a decision about installation. Some furniture is of considerable size and may be difficult to install.
Do you install furniture?
Yes, but additional charges apply.
In the case of a delivery without installation, must the tables and chairs be returned stacked?
Yes. For the purposes of efficiency, we ask you to return the rented items as they were delivered to you.
What is the minimum amount of an order required for a delivery?
For a delivery, the minimum amount of an order is $195, plus shipping.
What is minimum amount of an order required for pick-up at your warehouse?
The minimum amount required for pick-up of rental items at our warehouse is $95.